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	<title>Selling Wheels &#187; Business</title>
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		<title>Customer Service Lesson from Jean-Louis Gassée</title>
		<link>http://yeksoon.neusteps.com/2010/07/29/customer-service-lesson-from-jean-louis-gassee/</link>
		<comments>http://yeksoon.neusteps.com/2010/07/29/customer-service-lesson-from-jean-louis-gassee/#comments</comments>
		<pubDate>Wed, 28 Jul 2010 17:25:55 +0000</pubDate>
		<dc:creator>yeksoon</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://yeksoon.neusteps.com/?p=190</guid>
		<description><![CDATA[Jean-Louis Gassée  : Handling customer complaint: A customer complaint dialogue is structured around a two-position toggle: a) it’s terrible, b) it’s nothing. The first one to grab a position forces the other person to assume the only one left. When Dear Customer calls, “Canon Law” dictates the first words out of my mouth: ‘This is [...]]]></description>
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		<title>10 Questions Entrepreneurs Should Never Stop Asking</title>
		<link>http://yeksoon.neusteps.com/2009/12/03/10-questions-entrepreneurs-should-never-stop-asking/</link>
		<comments>http://yeksoon.neusteps.com/2009/12/03/10-questions-entrepreneurs-should-never-stop-asking/#comments</comments>
		<pubDate>Thu, 03 Dec 2009 12:50:56 +0000</pubDate>
		<dc:creator>yeksoon</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[business focus]]></category>
		<category><![CDATA[business management]]></category>
		<category><![CDATA[entrepreneurship]]></category>

		<guid isPermaLink="false">http://yeksoon.neusteps.com/?p=147</guid>
		<description><![CDATA[Got this from Forbes and I think it will be a good set of questions to ponder upon as the year end draws near and I go for my retreat in a couple of days. Marc Kramer, 11.20.09, 5:01 PM ET http://www.forbes.com/2009/11/20/ten-key-questions-entrepreneurs-management-kramer_print.html In the early 1990s, I was brought in as an interim president/CEO of [...]]]></description>
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		<title>How to Price Software (Free download)</title>
		<link>http://yeksoon.neusteps.com/2009/11/24/how-to-price-software-free-download/</link>
		<comments>http://yeksoon.neusteps.com/2009/11/24/how-to-price-software-free-download/#comments</comments>
		<pubDate>Tue, 24 Nov 2009 02:48:04 +0000</pubDate>
		<dc:creator>yeksoon</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Pricing]]></category>

		<guid isPermaLink="false">http://yeksoon.neusteps.com/?p=144</guid>
		<description><![CDATA[Just got this from Dharmesh that the PDF version of &#8216;How to Price Software Without Just Rolling The Dice&#8217; is available for free download! Yup, totally free! You don&#8217;t even need to fill up any forms. Visit his blog for more info. http://onstartups.com/home/tabid/3339/bid/11097/How-To-Price-Software-Without-Just-Rolling-The-Dice.aspx?source=Blog_Email_[How+To+Price+Softwar]]]></description>
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		<title>Writing Proposal : 10 Reasons Proposals Are Thrown Out</title>
		<link>http://yeksoon.neusteps.com/2009/09/24/writing-proposal-10-reasons-proposals-are-thrown-out/</link>
		<comments>http://yeksoon.neusteps.com/2009/09/24/writing-proposal-10-reasons-proposals-are-thrown-out/#comments</comments>
		<pubDate>Thu, 24 Sep 2009 04:02:02 +0000</pubDate>
		<dc:creator>yeksoon</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Proposal]]></category>

		<guid isPermaLink="false">http://yeksoon.neusteps.com/?p=137</guid>
		<description><![CDATA[Ever had a phone call from a 'prospect' that ask for a quotation for your services but yet refused to spend 30 minutes of their time to meet up and clarify their business objectives?

How about the 'prospect' who are not clear about their requirements, budget and timeline?

Selling Power has a pretty good guide on some of the common mistakes that we should avoid while working on our proposals.]]></description>
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		<title>Via Ferrata on Mt. Kinabalu</title>
		<link>http://yeksoon.neusteps.com/2008/02/16/via-ferrata-on-mt-kinabalu/</link>
		<comments>http://yeksoon.neusteps.com/2008/02/16/via-ferrata-on-mt-kinabalu/#comments</comments>
		<pubDate>Sat, 16 Feb 2008 14:13:38 +0000</pubDate>
		<dc:creator>yeksoon</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Via+Ferrata]]></category>

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		<description><![CDATA[We delivered the Neusteps Order Processing System for a wonderful client, Mountain TORQ. Mountain TORQ provides a unique adventure experience in the form of &#8216;Via Ferrata&#8217;. For those who are new to &#8216;Via Ferrata&#8217;. Watch this video on YouTube.]]></description>
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		<title>SUN Acquires MySQL (and its implications on business today)</title>
		<link>http://yeksoon.neusteps.com/2008/01/16/sun-acquires-mysql-and-its-implications-on-business-today/</link>
		<comments>http://yeksoon.neusteps.com/2008/01/16/sun-acquires-mysql-and-its-implications-on-business-today/#comments</comments>
		<pubDate>Wed, 16 Jan 2008 15:37:56 +0000</pubDate>
		<dc:creator>yeksoon</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Open Source]]></category>

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		<description><![CDATA[SUN today announce that they will acquire MySQL, the leading open source database company. What does these means to businesses out there?I think this is great news. Open source, as a movement, has been a major force over the last 10 years easily. For example, IBM, Oracle and others stop developing their own web servers [...]]]></description>
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		<title>Storyboard your business</title>
		<link>http://yeksoon.neusteps.com/2006/10/14/storyboard-your-business/</link>
		<comments>http://yeksoon.neusteps.com/2006/10/14/storyboard-your-business/#comments</comments>
		<pubDate>Fri, 13 Oct 2006 16:05:56 +0000</pubDate>
		<dc:creator>yeksoon</dc:creator>
				<category><![CDATA[Business]]></category>

		<guid isPermaLink="false">http://yeksoon.neusteps.com/?p=73</guid>
		<description><![CDATA[It was surprising to find Shoop mention &#8216;Storyboarding&#8217; on his site today. Just this morning, I was having a very great discussion with SK. Unlike me, SK brings with him loads of experience managing business in a managerial position (various CXO positions). One of the things SK share with me is the difference in our [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>A Lesson from the Chinese Bamboo Tree</title>
		<link>http://yeksoon.neusteps.com/2006/09/29/a-lesson-from-the-chinese-bamboo-tree/</link>
		<comments>http://yeksoon.neusteps.com/2006/09/29/a-lesson-from-the-chinese-bamboo-tree/#comments</comments>
		<pubDate>Fri, 29 Sep 2006 03:20:11 +0000</pubDate>
		<dc:creator>yeksoon</dc:creator>
				<category><![CDATA[Business]]></category>

		<guid isPermaLink="false">http://yeksoon.neusteps.com/?p=69</guid>
		<description><![CDATA[I was searching for an answer to some of the issues I face at work. As I look up from my desk this morning, deep in thought, I saw a poster which I have pasted on the wall to remind me of being focus and staying persistance. A Lesson from the Chinese Bamboo Tree You [...]]]></description>
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