Jean-Louis Gassée : Handling customer complaint: A customer complaint dialogue is structured around a two-position toggle: a) it’s terrible, b) it’s nothing. The first one to grab a position forces the other person to assume the only one left. When Dear Customer calls, “Canon Law” dictates the first words out of my mouth: ‘This is [...]
Got this from Forbes and I think it will be a good set of questions to ponder upon as the year end draws near and I go for my retreat in a couple of days. Marc Kramer, 11.20.09, 5:01 PM ET http://www.forbes.com/2009/11/20/ten-key-questions-entrepreneurs-management-kramer_print.html In the early 1990s, I was brought in as an interim president/CEO of [...]
Just got this from Dharmesh that the PDF version of ‘How to Price Software Without Just Rolling The Dice’ is available for free download! Yup, totally free! You don’t even need to fill up any forms. Visit his blog for more info. http://onstartups.com/home/tabid/3339/bid/11097/How-To-Price-Software-Without-Just-Rolling-The-Dice.aspx?source=Blog_Email_[How+To+Price+Softwar]
Ever had a phone call from a ‘prospect’ that ask for a quotation for your services but yet refused to spend 30 minutes of their time to meet up and clarify their business objectives?
How about the ‘prospect’ who are not clear about their requirements, budget and timeline?
Selling Power has a pretty good guide on some of the common mistakes that we should avoid while working on our proposals.
We delivered the Neusteps Order Processing System for a wonderful client, Mountain TORQ. Mountain TORQ provides a unique adventure experience in the form of ‘Via Ferrata’. For those who are new to ‘Via Ferrata’. Watch this video on YouTube.